Hamilton City Council

Welcome to Hamilton City Council’s Online Service which gives you easy access to Council services online.

Over time a greater range of services will be available on the website. You may get access to these services depending on the answers you give during your registration.

To register for Council’s Online Service, you will need to:

1. Have a RealMe login

2. Fill in an online registration form

3. Wait until Council contacts you to tell you that your registration is ready

4. Log on and start using the online service

1. Accessing the Council online service via a RealMe login

To access the Council’s online service, you will need a login from the RealMe login service that is operated by the Department of Internal Affairs (DIA) and NZ Post Group Limited. You can use your existing RealMe login, or create a new RealMe login if you do not have one.

· Find out about RealMe

· View the RealMe Terms of use

· Read the privacy policy for the RealMe login service and the RealMe assertion service

Once you have your RealMe login, you can continue to the Council online registration screens.

2. Online registration

The first time you access the Council online services, you will be asked a number of questions. This should take only five to ten minutes to complete if you have your account information handy as listed below. We will use your responses to identify who you are and which information you want to see online, so please answer the questions accurately and as completely as you can.

You will be asked for your name, date of birth, address and contact information so we can match you with your customer record in our system. Please make sure you have given us an email address you check regularly, and phone numbers that we can use to reach you during business hours.

You will also be asked a number of questions to confirm the accounts you have with Council that you want to see online. Once these services are online you will be able to renew your registrations, pay invoices and fees, etc. Please tell us about your current Council accounts so these services can be added once they become available online.

Please leave any fields blank that do not apply to you.

If you cannot complete the Council online service registration for any reason, you will be able to come back later and start again using the same RealMe login. You will not be able to save a partly complete registration.

Service questions

Service questions	What this is for	What you need to have ready, to fill in the online registration
Account type	Tell us whether this registration is for Personal use, Business use, or Both
Rates account	Tell us your rates accounts if you wish to see and pay them online. You must be a ratepayer of the property/s that you ask to see	Your latest rates notice
Dogs	Tell us any dogs you have registered with Council if you wish to see their details online. You must be the owner of the dog/s	Your dog registration letter or last renewal letter
Accounts Receivable	Tell us the accounts you owe money to Council for, that you want to see and pay online	Your latest statement or invoice
Water account	Tell us the water meters to show online. You must be a ratepayer of the water account	Your latest water account
Food premises	Tell us your account number and trading name of the food premises to show online. You must be the owner or occupier of the food premises	Your latest food premises registration or renewal letter
Food Control Plan	Tell us the food control plan you are operating for your business	Your latest Food Control Plan or renewal letter
Managers Certificate	Tell us about your liquor Managers Certificate you want to see online	Your latest Managers Certificate registration or renewal letter
Liquor licence	Tell us the Liquor licence that your business operates that you want to see online	Your latest liquor licence
Permits (footpath signs, merchandise displays, outdoor dining or mobile shop)	Tell us the Council permits your business holds that you want to see online	Your latest permit or renewal letter
Hairdressers, funeral directors, camping grounds, offensive trades	These types of business are regulated by Council. Tell us your business that you want to see online. You must be the owner or occupier of the business	Your latest regulated business registration or renewal letter
Independent Qualified Person (IQP)	Tell us your IQP registration that you want to see online	Your latest IQP registration or renewal letter

3. Wait for Council to tell you registration is ready

Council will aim to verify your registration request within five working days, but may take longer depending on the information you provide.

Council may contact you during business hours to confirm your details and your request for access to the online service, while your registration is being verified.

If Council considers there are any discrepancies in your responses or needs you to provide proof of identity, you may be asked to come in to Council offices to confirm your details, otherwise your access to the online service may not be granted.

Council will notify you through the email address you provide, once your registration request for online access has been processed.

All access to the online service is granted completely at the discretion of Council.

4. Start using the online service

When you log into the online services, an A-Z Services list will contain the services you can initially use. Other services and accounts you have requested will appear over time.

Please make sure you read and comply with the Terms and conditions of use for the online service. Any non-compliance of these Terms by you may result in your access to these online services being removed.